Your privacy is important to RVT Group Australia Pty Ltd. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

This policy applies to customers and prospective customers, suppliers, business contacts, website visitors, employees, and other people whose personal information we handle. 

We will take reasonable steps to ensure that personal information is managed securely and in accordance with this privacy policy and the APPs. 

About us

RVT Group Australia Pty Ltd is the Australian entity responsible for the personal information covered by this policy. 

Registered office: 15 Boron St, Sumner QLD 4074, Australia 

Website: https://rvtgroup.com.au/ 

Privacy email: [email protected] 

Personal information we collect and hold 

The kinds of personal information we collect and hold depend on how you interact with us. They may include: 

• Identity and contact details, such as your name, postal address, telephone number and email address. 

• Business and employment details, such as your employer, job title and professional contact information. 

• Customer, supplier, enquiry, quotation, order, delivery, account and transaction information. 

• Communications with us, survey responses, feedback, testimonials, event records and call recordings. 

• Online and technical information, such as an IP address, device or browser information, cookie data and website activity. 

• Photographs and videos taken at events, on site, or otherwise supplied to us. 

• Job application and employment information described below. 

• Government-related identifiers and other information we are required or authorised by law to collect. 

Some information may be sensitive information under the Privacy Act, including health information, racial or ethnic origin, religious beliefs, trade union membership and criminal-record information. We collect sensitive information only with consent or where collection is otherwise permitted by law, and only when it is reasonably necessary for our functions or activities. 

How we collect personal information 

We usually collect personal information directly from you. This may occur when you make an enquiry, request a quotation, place an order, enter into a contract, contact us by telephone or email, use our website or an online form, attend a meeting, webinar or event, complete a survey, apply for a role, or otherwise deal with us. 

We may also collect personal information from third parties, such as publicly available sources or service providers, where permitted by law. 

If we receive personal information that we did not request, we will determine whether we could lawfully have collected it. If not, and it is lawful and reasonable to do so, we will destroy or de-identify it. 

Why we collect hold use and disclose personal information 

We may collect, hold, use and disclose personal information to: 

• Respond to enquiries and provide information, products and services. 

• Prepare quotations, process orders, arrange deliveries and perform contracts. 

• Manage accounts, records, customer relationships and customer service. 

• Communicate with customers, prospective customers, suppliers and business contacts. 

• Improve our products, services, website, communications and business operations. 

• Conduct surveys, events and marketing in accordance with applicable law. 

• Recruit, employ, support and manage staff, and maintain workplace health and safety. 

• Protect our legal rights, prevent fraud and manage credit risk. 

• Comply with legal, regulatory, insurance, accounting and reporting obligations. 

If you do not provide information we reasonably require, we may be unable to respond to your request, provide a product or service, complete a transaction, or consider an employment application.

Anonymity and pseudonyms 

You may deal with us anonymously or under a pseudonym where this is lawful and practical. We may need your identity where it is required by law or where we cannot provide the relevant service or respond to the matter without it.

Customer and prospective customer information

We use customer and prospective customer information to respond to enquiries, provide quotations, supply products and services, administer accounts and contracts, arrange delivery, improve customer service and send marketing communications where permitted. Testimonials, photographs and videos will be used for marketing only with the appropriate permission or consent.

Employee and applicant information 

If you are an employee, we may hold information such as your name, address, telephone number, email address, emergency contact details, medical information, remuneration details, ethnicity, gender, religion, survey responses and performance reviews. 

If you apply for a role with us, we may collect your contact details, work history, qualifications, references, right-to-work information, background-check information and recruitment correspondence. 

With consent, we may also use staff photos, videos and testimonials on our website and within marketing materials. 

Direct marketing 

We may use personal information to send information about our products, services and events where the Privacy Act, the Spam Act 2003 (Cth) and other applicable laws permit us to do so. Each electronic marketing communication will provide a simple way to opt out. You can also opt out at any time by contacting [email protected]. We do not charge for an opt-out request and will action it within a reasonable period. 

If you opt out, we may retain the minimum information needed to record and honour your request. You may also ask us to identify the source of personal information we use for direct marketing, and we will respond as required by law

Disclosure of personal information 

We do not sell personal information. We may disclose personal information where reasonably necessary for the purposes described in this policy, including to: 

• IT, cloud-hosting, CRM, website, communications and marketing service providers. 

• Freight, logistics, installation and other operational service providers. 

• Banks, payment providers, insurers, auditors, lawyers and other professional advisers. 

• Consultants and contractors who support our business. 

• Government agencies, regulators, courts, law-enforcement bodies or other persons where required or authorised by law. 

• Other parties with your consent or where disclosure is otherwise permitted by law. 

We take reasonable steps to require service providers to handle personal information securely and only for the purpose for which it was disclosed. 

How we hold and protect personal information 

We hold personal information in electronic systems and, where necessary, in physical records.  

Pipedrive is our current CRM system; for Australian and Asia-Pacific accounts, Pipedrive stores data locally in the Amazon Web Services Sydney Region in Australia.  

Syrinx 365 Cloud is our current ERP system; for Australian accounts, Syrinx stores data on Amazon Web Services (AWS) located within Australia. 

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls based on job responsibilities, password protection, multi-factor authentication, confidentiality obligations, security monitoring and appropriate controls for service providers. No method of storage or transmission is completely secure.

Overseas disclosure and storage 

A limited number of staff at RVT Group Ltd in the United Kingdom can access the personal information held in Pipedrive for reporting and support purposes. 

Before disclosing personal information to an overseas recipient, we take reasonable steps required by the Privacy Act to ensure that the recipient handles the information in accordance with the Australian Privacy Principles, unless an exception applies. 

Retention and disposal

We retain personal information only for as long as it is reasonably needed for the purposes for which it was collected, to meet legal, accounting, insurance and record-keeping requirements, or to establish, exercise or defend legal claims. When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it. 

Website cookies and analytics 

When you use https://rvtgroup.com.au/, we may collect information through cookies and similar technologies. Some cookies are necessary for the website to operate. With your consent where required, we may also use performance and analytics cookies to understand how the website is used, identify errors and improve the site and our marketing. 

You can manage non-essential cookies through the choices presented on the website and through your browser settings. Blocking some cookies may affect website functionality

Access to and correction of personal information 

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email [email protected] or write to RVT Group Australia Pty Ltd, 15 Boron St, Sumner QLD 4074. 

Australia We may ask you to verify your identity and provide enough detail for us to locate the information. 

We will respond within a reasonable period. We do not charge for making an access request or for a correction request. If we charge for giving access, the charge will not be excessive. If we refuse a request, we will give written reasons where required and explain how you may complain. If we correct information previously disclosed to another APP entity, we will take reasonable steps to notify that entity if you ask us to do so, unless it is unlawful or impracticable.

Privacy complaints 

If you believe we have breached the Australian Privacy Principles, or any registered APP code that applies to us, please email [email protected] or write to RVT Group Australia Pty Ltd, 15 Boron St, Sumner QLD 4074, Australia. Please describe the issue and include any information that will help us investigate. 

We will acknowledge your complaint, investigate it fairly, may contact you for further information, and aim to provide a written response within 30 days. If we need more time, we will tell you why and provide an expected response date. 

If you are not satisfied with our response, or we do not respond within 30 days, you may lodge a written complaint with the Office of the Australian Information Commissioner. Visit www.oaic.gov.au or call 1300 363 992 for more information. 

External websites 

Our website may contain links to external websites. This policy does not apply to those websites. Please review their privacy policies before providing personal information to them. 

Changes to this policy 

We may update this policy from time to time to reflect changes to our practices, systems or legal obligations. The current version will be published at https://rvtgroup.com.au/ and will apply from the date of publication.